Shipping Policy

SHIPPING POLICY

This website is operated by Shenoy Audio. Throughout the site, the terms “we”, “us” and “our” refer to Shenoy Audio. By placing an order in our website, you agree to the terms below.

GENERAL

Subject to stock availability. There may be instances of stock discrepancy on our website, and we will not be able to fulfil all your items at time of purchase. In this case, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

DELIVERY TERMS

Local Transit Time

In general, local shipments (within Singapore) are in transit for 2-7 business days.

International Transit Time

In general, international shipments are in transit for 4-10 business days.

Dispatch Time

Orders are usually dispatched within 2-3 business days from payment of order.

For Pre-Order items, orders are usually dispatched within 7-14 business days from payment of order.

Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us at info@shenoyaudio.com so that we can conduct an investigation.

DUTIES & TAXES

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and you are to be aware of these potential costs to be paid by you (customer) before placing an order with us.

If customer refuse to pay duties and taxes (where applicable) upon arrival at the destination country, the goods will be arranged to be returned to our warehouse at Singapore at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

Shipping Worldwide*

*We ship worldwide to 54 countries:

Singapore, Malaysia, Brunei, China, Hong Kong SAR, Indonesia, Macao SAR, Philippines, South Korea, Taiwan, Thailand, Vietnam, Australia, Japan, New Zealand, India, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Canada, Mexico, United States